SHIPPING POLICY
Shipping
We can ship to almost any address in the world. For orders outside the US or Canada, please see International Orders below.
Delivery Time
We dispatch orders within 48 hours on average. You should receive your package in the continental US or Canada within 7 business days of shipment.
Cost
Shipping orders from The OAT Store is $5 US per item to the United States and Canada. For orders of $100 or more, shipping is free to the continental US and Canada. Please see below for International Orders.
Return Policy
We guarantee that we have, to the best of our abilities, determined the accuracy of the information presented in our listings. We do not accept returns on all sales of tangible products and online programs, and we do not provide refunds. If there is a problem with any of our products, we will do our best to resolve the issue.
Express Shipping
For all inquires about express shipping, please contact shipping@gold-standard.com and one of our representatives will respond to you within 1 business day.
Returns should be directed to:
United States:
The OAT Store
Attn: Returns
559 - 334 Cornelia Street
Plattsburgh, NY 12901
Toll-free line: 1-866-333-3138
Canada:
The OAT Store
Attn: Returns
381 Notre Dame West RC-01
Montreal, Quebec H2Y 1V2
Canada
Contact Us
Email: learn@gold-standard.com
Our offices are open from 9:00 am - 5:00 pm EST Monday to Friday. Alternatively, you may contact us via Live Chat button that can be found on the top left-hand corner of this page.
All inquiries by email get answered within one business day. Please add learn@gold-standard.com to your approved email list otherwise our replies may be sent straight to your junk folder depending on your email settings.
International Orders
Shipping charges for international orders are calculated based on the destination and weight of your order. The total shipping and handling cost will automatically be calculated upon entering your shipping address and added to your total order amount before check-out and payment through PayPal.
If you have any questions about international shipping, please e-mail us at shipping@gold-standard.com. International orders are dispatched on average within 48 hours. You should receive your package within 7-10 business days of dispatch. As a free bonus to our international clients, we will provide free temporary online access to your videos from the OAT Store while you await your shipment.